FAQs

Welcome to the PerkinseShop FAQs page! Here you'll find answers to some common questions about our products, services, and policies. If you don't see your question answered below, feel free to contact us at sale@perkinse.shop. We're here to help!

1. How long does it take to process and ship my order? We typically process orders within 1-3 business days. Once your order is processed, please allow 5-8 business days for shipping.

2. What shipping methods do you offer? We ship orders via standard shipping services provided by our trusted carriers. Expedited shipping options may be available for an additional fee. Please contact us for more information.

3. Do you ship internationally? Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please contact us for more information about international shipping options.

4. What is your return policy? We offer a 30-day return policy for unused and undamaged items. For more information about our return process, please refer to our Refund and Return Policy page.

5. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on our website or the carrier's website.

6. What payment methods do you accept? We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank transfer. For more information about our payment methods, please refer to our Payment Methods page.

7. Do you offer gift wrapping or personalized messages? At this time, we do not offer gift wrapping or personalized messages. However, we are constantly expanding our services, so please check back for updates in the future.

8. How can I contact your customer service team? You can contact our customer service team by emailing us at sale@perkinse.shop or by using the contact form on our website. We strive to respond to all inquiries within 1-2 business days.

9. Are your products handmade? Yes, many of our products are handmade by skilled artisans who take pride in their craftsmanship. We believe in the value of handmade products and strive to offer unique and high-quality items to our customers.

10. How can I stay updated on new products and promotions? To stay updated on the latest news, product releases, and promotions, you can sign up for our newsletter or follow us on social media. Links to our social media profiles can be found at the bottom of our website.

We hope these FAQs have been helpful! If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing PerkinseShop!