Refund and Return Policy

At PerkinseShop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy. Please read the following guidelines carefully:

Return Eligibility

  • To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it.
  • Returns must be initiated within 30 days from the date of delivery.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at sale@perkinse.shop with your order number and reason for return.
  2. Return Authorization: Our customer service team will provide you with a return authorization number and instructions on how to return your item.
  3. Package Your Item: Securely package your item in its original packaging, if possible, and include the return authorization number on the package.
  4. Ship Your Item: Ship your return item to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to a mistake on our part.
  5. Inspection and Refund: Once we receive your returned item, we will inspect it to ensure that it meets our return eligibility criteria. If approved, we will process your refund to the original payment method used for the purchase within 3-5 business days.

Refund Policy

  • Refunds will be issued for the cost of the returned item(s) minus any shipping charges, unless the return is due to a mistake on our part.
  • We reserve the right to refuse refunds for items that are returned in a used, damaged, or otherwise ineligible condition.

Exchanges

  • We do not offer direct exchanges. If you would like to exchange an item, please initiate a return for the original item and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at sale@perkinse.shop with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our refund and return policy, please contact our customer service team at sale@perkinse.shop. We are here to assist you and ensure that you have a positive shopping experience with PerkinseShop.

Thank you for choosing PerkinseShop. We appreciate your business!